Contact Details

Office Hours: Monday to Friday, 9am - 6pm
Phone: 603-7880 1358
Fax: 603-7880 9717
Cell Phone: 012-200 2748 (Technical Support Only)

Penang Office:
CARI Internet Sdn. Bhd. (483575-W)
26 , Lorong Belibis 1,
Taman Tangling Jaya,
14100 Simpang Ampat,
Pulau Pinang.

Office Hours: Monday to Saturday, 9am-5pm
Tel & Fax: 604-5871843

Note: Employees on duty may have limited technical knowledge on support issues, so e-mailing support@onnet.com.my is always the best option for obtaining technical assistance quickly.

Pre-Sales Question
General Info: info@onnet.com.my
     Question regarding services that we offer.

Sales Info: sales@onnet.com.my
     Inquiries about pricing / setting up a new account.

Reseller Info: resellers@onnet.com.my
     Inquiries about our resellers program.

Billing Department
You can contact our billing department for issues concerning your current bill or account status.
     Email: billing@onnet.com.my
     Phone: 603-78801358 (Monday to Friday: 9:00 am- 6:00pm)
     

Technical Support
Our Technical Support Department is always willing and able to provide answers to any customer questions. We strongly recommend that visit the Tech Support section of the Members Online Manual before you contact the technical division.

Our on-line hosting manual contains documentation on our various hosting services and also covers commonly asked questions and problems. Click on Members Online Manual to enter our on-line manual.

     Email: support@onnet.com.my
     Phone: 603-78801358 (Monday to Friday: 9:00 am- 6:00pm)
     Cell Phone: 012-2002748 (Technical Support Only)
     ICQ Support: UIN 25500362 / 171823063.

Remember to include your site's domain name or username for prompt assistance.